Reviews
State Farm® Agent Ann Percy
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Sara Fentress-Gannon
October 29, 2026
"Ann and her staff are extraordinarly responsive to all inquiries. They took the time to carefully review all my options with me and provided great advice regarding my coverage needs. Kellie is awesome!"
We responded:
"Thank you so much Sara! We really appreciate you taking the time to share your experience. Making sure our customers understand their coverage and feel confident in their decisions is so important to us. I will be sure to share your wonderful compliment with Kellie! I am lucky to have her on the team. Thank you for trusting us with your insurance needs! - Ann"
Jen Thom
October 28, 2026
"Helped us get my son’s new car insured in record time! Thanks Kelli"
We responded:
"Thanks, Jen! We are happy to see your review and thrilled you had a positive experience with Kellie at our office. She’s the best! - Ann"
Alex Webb
October 22, 2026
"The only time where dealing with insurance is NOT a pain! Fast, easy, and I get to talk to a real person"
We responded:
"Alex, thank you so much! This is exactly what we strive for! Insurance can be frustrating, and we want our customers to know they can always pick up the phone and talk to a real person who is happy to help. Kellie does a wonderful job of making things easy for our customers, and I'm so glad you've had such a positive experience. We really appreciate you taking the time to share this! - Ann"
RAMauni Brunett
October 20, 2026
"The agents is this office, especially Kellie Setelia, are always pleasant and polite. and more importantly solve the problem efficiently. I highly recommend this office and Kellie."
We responded:
"Ruth - thank you so much for your kind words and recommendation! We’re so glad to hear that you've had such positive experiences with our office. Kellie does a wonderful job taking care of our customers, and I know she'll appreciate the special recognition! We truly appreciate your trust in our team and the opportunity to help with your insurance needs. - Ann"
Claire Kruse
October 20, 2026
"Ann Percy, State Farm agent, is always willing to help with insurance. She is always available to review policies and make changes that benefit you. Her office staff is exemplary, never minds calls that are repetitive and always ready to help...the BEST at this office."
Kevin Istifan
October 9, 2026
"🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
I was insured with this agency 3 years, never did a claim yet my premium was going up suddenly with out due cause ., when I ask why my premium is always increasing Sandy's reply is " if I didn't bundle vehicle policy with home renters my premium would be sky high. When I complain to the owner Ann Percy about her agents none transparent behavior I get told that I don't have any information.
Agents price gouching diabolically, no transparency, sudden policy changes and premium increases for personal gains.
Don't insurance your people with this agency. The agents don't have ethics and they don't care about you or your property. Im insured with another agency now and my premium is hundreds of dollars less. I can't imagine in the 3 years I was with these people what would happen if I had a claim.
The owner steadfastly respond to this review in an attempt to protect her reputation but yet she and her diabolical agents were dismissive when I complained about their insidious ways"
We responded:
"We’re sorry to hear that you didn’t feel satisfied with your experience. We appreciate your feedback and wish you the best with your new insurance provider. - Ann"
Christine Drinkwater
October 2, 2026
"Friendly, Efficient and Knowledgeable. Always a pleasure to speak with staff!"
We responded:
"Thank you for the 5-star review! My State Farm team and I are honored to be your Good Neighbor here in Troy. - Ann
"
Caroline Han
September 25, 2026
"I recently switched from a different State Farm agent to here and I absolutely love it! Sandy was very attentive to our needs and when I transferred my policy over, she fixed all the incorrect information that my previous agent had on my policy for some reason. Thank you for fixing my policy and for the smooth transition!"
We responded:
"Hi Caroline - I am so glad that Sandy was able to get everything set up correctly for you. We look forward to working with you! - Ann"
LaQuinta Edwards
September 9, 2026
"This agency was amazing! I was referred by mom and it took no time for me to make the decision to switch auto insurance companies. For two reasons a) excellent customer service from the beginning, seamless process and b) excellent rates. This was a no brainer. Thank you Kellie!"
We responded:
"Hi LaQunita - Thank you so much for the wonderful review! We’re especially grateful that your mom recommended our office—it means a lot when our customers trust us enough to refer their family. We’re so glad Kellie made the switch easy and seamless and was able to help you find a great Auto rate. We truly appreciate the opportunity to take care of your insurance needs and are happy to have you with our office! - Ann "
Michael Pfaff
September 5, 2026
"Ann and her staff are always extremely helpful, friendly and competent. They make dealing with insurance matters a pleasure."
We responded:
"Mike - Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. Our team works hard to make insurance as easy and stress-free as possible, and it means a lot to know you feel well taken care of. We’re grateful to have you as a customer! - Ann "
Wyatt Morgan
September 3, 2026
"Kellie was amazing and made the whole process very easy, even when I changed my mind multiple times on the plan that I wanted. She helped me get the best coverage, work out the best rates, and still saved money with more coverage than my last carrier
They take care of you here!"
We responded:
"Thank you, Wyatt! Your review means a lot to us. Kellie is the best! We're glad we could help and we're here whenever you need us! - Ann
"
Alexander Rebits
August 27, 2026
"Super smooth experience setting up renters insurance!"
We responded:
"Thank you Alexander! We look forward to working with you. - Ann"
Ryan Lightfoot
August 18, 2026
"Kelly was very helpful and easy to wrk with and plan on staying costumer for awhile"
We responded:
"You rock, Ryan! We appreciate your support and positive review of our Troy State Farm team. Please let us know whenever we can do anything for you. - Ann
"
Nicholas Hawkins
July 29, 2026
"I called in a few weeks ago to get quoted for car insurance with Kelly, who was very helpful and knowledgeable during the signing up process. When I came into the office my experience was quick easy and friendly I would highly recommend if you are shopping around."
We responded:
"Hi Nicholas, thank you for the great review! We’re so glad Kellie was able to help you with a smooth, knowledgeable quote and that your visit to our office was quick, easy, and friendly. We truly appreciate your recommendation—if you need anything in the future, we’re here to help. - Ann "
Bri Moya'e
July 15, 2026
"I had a fantastic experience working with Ann Percy and Kellie Setelia at State Farm. They were both incredibly helpful, knowledgeable, and made the entire process of getting auto insurance quick and hassle-free. They took the time to find me a great discount, which saved me money while making sure I had the coverage I needed. Their professionalism, efficiency, and friendly service made the experience exceptional. I highly recommend Ann and Kellie to anyone looking for excellent customer service and a smooth insurance experience. Thank you both!"
We responded:
"Hi Bri,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with Ann Percy and Kellie Setelia at State Farm. It means a lot that they were able to make the process quick and hassle-free, help you find a great discount, and ensure you had the Auto and Renter's coverage you needed.
We truly appreciate your recommendation and your kind words—thanks again! - Ann "
Larry Sirgany
June 15, 2026
"After many many years with a competitor I switched to State Farm.
The rates were competitive but more importantly is the staff at Ann Percy's office. They open every day on time, answer their phones, are fully knowledgeable and organized. I started with just one of my cars here, now they have them all including my classic as well as my Condominium policy. Highly recommend this office because the staff here gets it done."
We responded:
"Thank you Larry! We have a great team and we are so glad that you appreciate our expertise. Thank you for trusting us with your Auto & Condo insurance. "
Will Garbinski
June 8, 2026
"Kellie is the best - super responsive and gets me exactly what I need as quickly as possible. Thanks for all the great help over the years, Kellie!"
We responded:
"
Hi Will — thank you so much for the kind words! We’re thrilled to hear Kellie has been so helpful, responsive, and able to get you exactly what you need quickly. We truly appreciate your support over the years. - Ann "
Reggie Braswell
June 8, 2026
"Kellie was great! She was fast in helping me get my insurance."
We responded:
"Hi Reggie - Thank you for the awesome review. We’re so glad Kellie was fast and helpful getting your auto insurance taken care of—you’re in great hands! 😊 - Ann"
Blair Sellers
June 4, 2026
"We luv working with Ann Percy's office at State Farm in Troy. I work with Kellie and she is most helpful in securing home and auto polices for our family. I find they have the most competitive rates. If I ever have a question or need an explanation they know on the spot or can look it up for me. Great experience and always look forward to speaking with them on the phone for help."
We responded:
"Blair - Thanks so much for taking the time to leave such a wonderful review! We have always enjoyed working with you over the years. Kellie is the best - always helpful in securing your home and auto policies. We’re also glad you’ve found our rates competitive and that we’re able to answer your questions quickly—whether it’s right away or after looking things up. We look forward to speaking with you again anytime you need assistance! - Ann
"
Jack Pekor
May 27, 2026
"Would recommend to others, Kellie was very helpful and was able to answer all my questions!"
We responded:
"Thanks so much for your review, Jack! We’re thrilled to hear you would recommend us to others. Kellie will be excited to know she was able to help and answer all your questions—our team is here to make the process as smooth as possible. We appreciate your trust! - Ann "
Katie Coalson
April 15, 2026
"I really enjoy working with Ann Percy’s office. They’re prompt and very helpful."
We responded:
"Thank you for taking the time to share your experience. It’s a pleasure working with you, and we’re grateful you’ve chosen us for your home and auto insurance. Our team are always here to help whenever you need us. - Ann"
Maryann
April 14, 2026
"We have been clients since shortly after we moved to our Troy home in 1988. Ann and her team have provided us with excellent service throughout this time. A team member is always available to provide service and answer questions by phone, email, or text. We feel we are valued clients even if our issue or question might be minor. Ann, Kellie, and staff are courteous, friendly, and helpful. We never worry because the service provided always exceeds our expectations."
We responded:
"Your review truly made our day. Serving you since 1990 has been an honor, and we’re grateful for the trust you’ve placed in Ann, Kellie, and our entire team. Knowing that you feel supported, heard, and valued — no matter the size of the question — is exactly what we strive for. Thank you for your loyalty and for allowing us to exceed your expectations with your Home & Auto Insurance over the years. - Ann"
Karen S
April 6, 2026
"Ann has been my agent since she opened her office and will continue be. She and her staff are always friendly, professional, and extremely helpful."
We responded:
"Karen, thank you so much for your kind words and continued trust! It’s truly been a pleasure to serve you for 35 years, and we’re grateful to have you as part of our community. We look forward to supporting you for many years to come! If you ever need anything, don’t hesitate to reach out. - Ann
"
Katie Dover
March 30, 2026
"Kellie at Anne’s office is always so helpful and quick to respond. Everytime we lease or purchase a new vehicle, we have our proof of insurance within 10-15 minutes of reaching out to the office"
We responded:
"Hi Katie, Thank you so much for your kind words! We’re thrilled to hear that Kellie and our team consistently provide quick and helpful service. Making sure you have your proof of insurance or anything else you need for Auto Insurance promptly is very important to us, and we’re glad to know we’re meeting your expectations every time. We truly appreciate your continued trust in us for your leasing and purchasing needs! - Ann "
Thilo Dappers
March 26, 2026
"We work with Kellie since years and we couldn't be happier. The service is great and fast. They are very friendly and supportive especially if information is needed on a very short notice. I highly recomment this agrency."
We responded:
"Thank you so much for your kind words and continued trust over the years! We’re thrilled to hear that you’re happy with our service and support. It’s always our goal to provide fast, friendly, and reliable assistance—especially when time is tight. We truly appreciate your recommendation and look forward to continuing to work with you! - Ann "