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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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SandraLee Smith

October 8, 2024

5  out of  5
rating by SandraLee Smith
"Anytime I reach out rather it be via the app,call,email, or text I always get a response in a timely manner. These ladies are top notch. They'll explain what options are available and what may be best in a way that easily understood. We had a small fender bender and StateFarm has been there every step of the way."
We responded:
"Thank you for your kind words! I am glad to hear that you’ve had a positive experience with our team and that we’ve been able to assist you promptly and clearly. It’s nice to know we were able to help after your fender bender, and we’ll be here to support you. If you ever need anything else, don’t hesitate to reach out!—Ann"
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Molly Cranston

October 8, 2024

5  out of  5
rating by Molly Cranston
"I have been with ANN PERCY, at State Farm, for over 25 years. She and her staff do excellent work in taking care of their clients. I’ve had both car and home mishaps that they have taken care of promptly and quite fairly. They are always there to answer questions, and keep you updated on insurance that will meet all your needs. This group is the best in our area!"
We responded:
"Thank you, Molly, for your wonderful review and your 25 years with my team! I am thrilled to hear that our team has consistently provided excellent service, promptly addressed your needs, and made sure you’re well taken care of. Thank you for being part of our State Farm family!—Ann"
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Kevin Istifan

October 7, 2024

5  out of  5
rating by Kevin Istifan
"Jennel, Jennifer and Cathy are awesome."
We responded:
"Thank you for the positive review, Kevin! I am so glad to hear that my team provided you with amazing service. I’ll be sure to pass along your kind words to them. If you ever need anything, don’t hesitate to reach out!—Ann"
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Jeffrey Wilson

October 1, 2024

5  out of  5
rating by Jeffrey Wilson
"The whole staff at Ann Percy’s State Farm is excellent. They always go above and beyond to get you the info you need and to make things as smooth as possibly. Thank you all!!!"
We responded:
"Thank you for the five-star review Jeff! I am so happy to hear that you've had such a nice experience with the team at Ann Percy State Farm Agent. Going above and beyond for our customers is what we strive for, and I am glad to know it shows! - Ann"
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Kristin

September 25, 2024

5  out of  5
rating by Kristin
"Everyone that works here is absolutely amazing! I was with Ann Percy over 20 years ago because that’s who my stepfather and mother used. And it was such a fantastic insurance agency. I ended up switching insurance companies only because my brother-in-law started selling insurance and I was trying to help out family. As soon as I switched I regretted it. About three years ago, I lost my stepfather and mother. Kelly and Janelle really helped me out while we were settling their estate. Then a few months ago, I decided I needed to switch back to Ann Percy. I purchased a second home and got coverage for both homes both of our vehicles and it was better coverage and better rates where I just about broke even with what I was paying with my other insurance agent for one home and two vehicles. They are on top of their game! They are prompt, knowledgeable and so professional. I cannot say enough good things about them. It would be hard to find a better insurance agency than Ann Percy."
We responded:
"Thank you, Kristin, for sharing your positive experience with us! I am incredibly grateful for your loyalty over the years. It's wonderful to hear that Kellie and Janelle were able to support you during such a difficult time, and I am thrilled that you decided to switch back to our office. Providing excellent coverage and top-notch service is our priority, and I am glad we could meet your needs. Never hesitate to reach out!—Ann"
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Laura Guist

September 23, 2024

5  out of  5
rating by Laura Guist
"Kellie is so helpful and informative! She gives me the answers I need quickly. Thank you, Kellie!"
We responded:
"Thank you, Laura, for your kind feedback! I am glad to hear that Kellie was able to provide you with the information you needed quickly. We are here to help whenever you need us! -Ann"
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michael s

September 17, 2024

5  out of  5
rating by michael s
"The people that I deal with, particularly Kelli S. are always very helpful and quickly respond to my concerns. Ann has been my insurance agent for over thirty years and has always provided first class service."
We responded:
"It's hard to believe it's been more than thirty years since I first came by with my briefcase and paper apps. Thank you so much for your kind words and continued support; it means a lot to us! Kellie and the rest of the team really enjoy working with you, and we're all here to continue providing the same level of service you've come to expect. Thank you again! – Ann "
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Bernie Colasanti

September 11, 2024

5  out of  5
rating by Bernie Colasanti
"See was very helpful, and always calls you back."
We responded:
"Thank you, Bernie, for your kind review! I am happy to hear that you found our service helpful and appreciated the prompt callbacks. Providing excellent customer service is our priority. If you need anything in the future, don't hesitate to reach out!—Ann"
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Brandon Twardokus

September 5, 2024

5  out of  5
rating by Brandon Twardokus
"Amazing service every time."
We responded:
"Thank you, Brandon! I am happy to hear that you've consistently had amazing service with us. We look forward to continuing to provide excellent support whenever you need it. Thanks for being a part of our State Farm family!—Ann"
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Ihab Saab

September 1, 2024

5  out of  5
rating by Ihab Saab
"Greatly knowledgeable team! And 5 star service for busy individuals! Highly recommended"
We responded:
"Thank you, Ihab, for your kind review! I am glad that you had a positive experience with our team. We understand how important your time is, and we’re glad we could provide you with the five-star service you deserve. We’re here to assist you!—Ann"
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Ben Alex

August 27, 2024

5  out of  5
rating by Ben Alex
"So happy with the incredible personal service of Ann Percy’s State Farm. They helped with price comparisons of other insurance companies pertaining to the various coverages we have including an umbrella policy that saved us $$. I recommend them to anyone who prefers “ personal service “ rather than meta website insurance companies."
We responded:
"Thank you, Ben, for your kind review! I am thrilled to hear that you’re happy with the personal service provided by our team. We love saving our customers money. We’re here for you whenever you need us, and we appreciate your support!—Ann"
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justin t

August 23, 2024

5  out of  5
rating by justin t
"they have been my agent for almost 20 years. there very friendly and professional. always reach out to me when anything needs an update. highly recommend them. they rock!!!"
We responded:
"Thank you for the five-star review and for being with us for nearly 20 years, Justin! It's wonderful to hear that you've consistently had friendly and professional service, and that our team has been proactive in keeping everything updated for you. We're here for you whenever you need us!—Ann"
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Bryan Duff

August 20, 2024

5  out of  5
rating by Bryan Duff
"Kelly was a rockstar! Thanks team for a quick, clear, and interactive insurance quote and declaration letter."
We responded:
"Bryan - Thank you for taking the time to leave such a positive Google review! We're thrilled to hear that Kellie provided you with exceptional service and that our team was able to deliver a quick, clear, and interactive insurance quote and declaration letter. Kellie truly is a rockstar, and I am fortunate to have her as part of our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and look forward to working with you for a long time! - Ann "
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Maria Villa

August 19, 2024

5  out of  5
rating by Maria Villa
"This office is so efficient. Kellie worked on a dime’s notice and worked on our renter’s insurance. They are very friendly and professional!!!"
We responded:
"Maria - Thank you so much for leaving such a positive review! We are thrilled to hear that you found our office to be efficient and that Kellie provided excellent service, even on short notice. We strive to create a friendly and professional environment, so it's wonderful to know that we have met your expectations. Your feedback is greatly appreciated, and we hope to continue providing you with exceptional service in the future. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. - Ann "
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Dennis Falberg

August 19, 2024

5  out of  5
rating by Dennis Falberg
"Ann, and her team, never give up on getting you the best price possible. Insurance can be confusing so it’s important to have a strong level of trust. Thankful that there is one less thing in my life to worry about."
We responded:
"Thank you so much for taking the time to leave us such a positive Google review Dennis! We're thrilled to hear that you appreciate our dedication to getting you the best price possible for your insurance needs. Indeed, insurance can often be confusing, but our team is committed to making the process as smooth and straightforward as possible for our valued clients like you. We firmly believe that everyone deserves the peace of mind that comes with having the right coverage at the best price. Thank you once again for your trust and for choosing our services. - Ann "
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Jenny Melick

August 14, 2024

5  out of  5
rating by Jenny Melick
"This office came recommended by another State Farm office in another state. And so far, it's been amazing working with this office! We have been working with Kellie, and she has been very responsive, professional, and helpful! Absolutely recommend this office!"
We responded:
"Thank you for your kind review, Jenny! I am thrilled to hear that you were recommended to our office and that your experience has been amazing so far. It’s wonderful to know that Kellie has provided you with top-notch customer service. We’re here to continue supporting you with your insurance needs! – Ann"
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D.w. M.

August 7, 2024

5  out of  5
rating by D.w. M.
"Kelly has been fantastic! Thanks again for all your help."
We responded:
"Thank you for giving Kellie a well-deserved shout-out. I agree, she’s amazing! We are always happy to help you!—Ann"
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Stan Ahn

August 6, 2024

5  out of  5
rating by Stan Ahn
"I am so lucky to work with Janelle, who is the most professional agent since I relocated to Troy. She is always very helpful and provides prompt answers to any questions or issues. She is so kind and always understandable all my personal situation, the uncomfortable circumstances and solve problems quickly. Thank you so much for all your understanding and hard work."
We responded:
"Thank you for your kind review, Stan! I am delighted to hear that Janelle has been there for you, since your relocation to Troy. Janelle is a valued member of the Ann Percy State Farm Agent team. Thank you for choosing us!—Ann"
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T A

August 5, 2024

5  out of  5
rating by T A
"Very helpful, understanding and good rates. I have been with them for years!"
We responded:
"Thank you for your positive review! I am happy to hear that you find our team helpful and understanding. Your loyalty over the years means a lot to us. We hope to continue assisting you with your insurance needs for more years to come!—Ann"
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Sai Namuduri

July 25, 2024

5  out of  5
rating by Sai Namuduri
"Been with Ann's team for nearly a decade. And that's all I need to say."
We responded:
"Thank you for the five-star review, Sai! I appreciate you choosing our team to work with for nearly a decade. Thank you for the support and I hope to continue providing the service you deserve. Cheers to more years together!—Ann"
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Richard Arkils

July 25, 2024

5  out of  5
rating by Richard Arkils
"Staff and owner ALL very knowledgeable and helpful. What more could I ask for!"
We responded:
"Thank you for your kind review, Richard! I am happy to hear that our team was knowledgeable and helpful. Your positive feedback means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out!—Ann"
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Desiree Dudley

July 12, 2024

5  out of  5
rating by Desiree Dudley
"Ann has an amazing team. Kelli and Janelle are always available when needed and they are so pleasant. I would recommend Ann’s office to anyone that needs insurance."
We responded:
"Desiree - Thank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind words and recommendation. We are thrilled to hear you had such a positive experience with Kellie and Janelle. They are dedicated to providing excellent service and always being available to assist our valued clients like you. - Ann Percy "
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Ahmet Ünsal

July 10, 2024

5  out of  5
rating by Ahmet Ünsal
"Very friendly and professional. Never had an issue for a year since I started purchasing my insurances here."
We responded:
"Ahmet - Thank you so much for taking the time to leave us such a wonderful review! We greatly appreciate your kind words about our friendly and professional service. It's been an absolute pleasure serving you for the past year, and we're glad to hear that you haven't encountered any issues with your insurance purchases. Your satisfaction and peace of mind are our top priorities, and we're committed to maintaining the highest level of service for all our valued customers. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us. We're always here to help. - Ann Percy "
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Michael Paquette

June 18, 2024

5  out of  5
rating by Michael Paquette
"I worked with Kelli and as always as soon as I call in she gets my account up on the screen to change or to do something positive with my insurance. Everyone at the office is extremely friendly and extremely knowledgeable. Thank you for all of the years that I have been with State Farm and Ann Percy and all of her staff. I believe it’s been at least 20 years. Thank you."
We responded:
"Oh gosh has it really been 20 years? What a milestone for us! As you probably know, we are always here and happy to help you, Mike. Thank you for this review; we appreciate you!—Ann"
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Scott Wickens

June 14, 2024

5  out of  5
rating by Scott Wickens
"Kellie and Ann's team have consistently done a great job for me. Always super professional and prompt. Highly recommend the Percy agency."
We responded:
"Thank you for the five-star review, Scott! I am so glad to hear that our team has consistently provided you with professional and prompt service. We’re committed to maintaining this high standard of service!—Ann"